Return policy

We hope you enjoy your purchase, but if for any reason you are not please get in touch with us within 14 days of receipt.

If your order arrives damaged or imperfect please return your jewellery in its original packaging along with your invoice to:

Catherine de Crevecoeur
166 Stephens Road
Tunbridge Wells
Kent
TN4 9QE

When we’ve received your jewellery and confirmed your return, the cost of the postage will be credited back to you using the same method you used to pay for your order. Please obtain and keep proof of postage for your returned item(s). We will then send by return of post a replacement pair of earrings to you.

If when you receive your earrings you find the size or colour not to your liking then get in touch and we’ll look into exchanging it with another item from our range. In this instance we will require you to cover the postage cost in returning the item to us and for us to post the replacement item(s) to you. If you require a refund then we will refund you the cost of your order less the cost of the postage method used to send the items to you using the same method you used to pay for your order.

When returning items for exchange or refund please send by tracked or signed for or at the very least obtain proof of postage as we will not be able to exchange or refund your item(s) before receiving your original purchase(s).


Terms of Service

Disclaimer

We try our best to represent the colours of our jewellery as closely to the real product as possible. However due to variations in individual user’s monitor settings, calibrations, colour printing settings, and lighting sources, we cannot guarantee an exact match.

Images

All images, text and design on this website are owned by Catherine de Crevecoeur. The site may not be reproduced in any way without permission.

Site Security

We take every effort to ensure that our site is fully secure. None of your payment details are disclosed to or stored on this site.


Privacy policy

We make sure we protect the privacy of all our users and customers – we will only ask you for information that is required for your purchases. We will not share any of your information with third parties.

Catherine de Crevecoeur Jewellery reserves the right to make changes to these terms without prior notice.